Unable to locate Nucleus via Roon app (ref#XLGB2K)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I can’t locate my Nucleus through my Roon app

Describe your network setup

Roon Nucleus connected via ethernet

2

Good day @Scott_Fitzgerald !

I hope you’re doing well today.

Thanks for sharing this problem with us.

At this moment we can see on our side that you have not logged in with your account to any device yet, so we might not see much of the details.

Thus, we would like to ask you to connect your nucleus to the display and turn on and share with us the photo of what it does show.

Likely, it will say “you can access your Nucleus interface via web interface at ….. (address)”. Can you please try to open this web UI interface from your other home device and share with us the screenshot of it too ?

Here is more on how to access web interface of Nucleus:

Thanks!

Looking forward to your reply.

Regards.

3

Hey there @Scott_Fitzgerald,

We wanted to check in on this thread, let us know if you’re able to run through the above - thank you! :folded_hands:

4

No, I have not been able to sign in. I have to go through the Roon app as I’m using a Nucleus and it’s my only interface. I lost connection during a power outage several months ago and haven’t been able to reconnect. I can’t tell you how frustrating this is - I just want it to work.

5

It’s not “the only interface” that the Nucleus has. @alex_h asked you to try using the Web Administration interface. Can you not access this? If you can’t, then can you connect a TV or monitor to the Nucleus’s HDMI port and post a photo of any message that appears on the screen?

6

Hello @Scott_Fitzgerald

Could you please check if your Nucleus shows any signs of life when it’s connected to power — for example, do you see any lights?

Since the issue started after a power outage, it’s possible that the power supply or motherboard may have been damaged. This information will help us understand the next steps.

7

Yes, it’s powered up. There’s a green light on the Ethernet port and the on button on the back.

8

Hello @Scott_Fitzgerald,

Thank you for the update.

Regarding the suggestion from Geoff_Coupe:

Were you able to try connecting a monitor or TV to the Nucleus via HDMI? If so, could you please share a photo of what you see on the screen?

9

Hi @Scott_Fitzgerald,

We need to kindly request that you try connecting the Nucleus to a monitor via HDMI, if possible, sharing a photo or a description of the output here.

The unit is not visible from our diagnostic servers, so it’s essential that we confirm the network interface is functional. The HDMI output on a monitor should clarify the status.

Thank you and we’ll await your response. Please note that this thread will automatically close after several days of inactivity without a response from the OP.

10

This topic was automatically closed after 25 hours. New replies are no longer allowed.