Unable to log in to Roon NUC Core from iPad or iPhone (ref#0TTJH3)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

I have a NUC Core. Can’t log into it from my ipad or iphone. Log in screen comes, I enter my password, it seems to accept it and then comes straight back to the login screen. Whats up?

Describe your network setup

Generally netgear stuff

2

Hi @Fauzi_Garib,

The most common cause of SSO login loops like the one you’ve described is the adblocker/content blocker in your phone or tablet’s default browser.

On iOS, this will be in the Settings page for Safari. Make sure Content Blockers aren’t enabled, and try logging in again.

4

I can’t see any content blockers or ad blockers on my phone or iPad in the safari settings.

What else could it be?

5

Hi @Fauzi_Garib,

Do you have any active VPNs on your Roon remotes or Roon Server machine? Your issue is likely due to this, and while the use of VPNs fall outside the scope of Roon support, we’ve seen other users find success in trying out different VPN providers.

6

Hi.

So I downloaded Chrome and set that as my default browser. Tried to login, and it seemed like I was going into the loop again…. But reloaded the page and I was logged in.

Don’t have any vpn installed that I know of but this resolved the issue.

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