· None of the above quite fits
· None of these quite match
· iOS log in issue
· Starlink mesh, Nucleaus One,
I currently cannot log into my nucleaus, both on my Ipad, mac and Iphone, when logging into the roon app, it asked me to autheticate and once that is complete sends me straight back to the login back and asks me to log in again. greatful for any advice?
Hi @YouGotMail,
This usually occurs when browser content blockers keep intercepting the URL redirect back to Roon from the login page.
On iOS, the default app for login redirect will be Safari. Navigate to Settings → Safari and make sure any content blockers are temporarily disabled.
On MacOS, you’ll need to ensure that any custom popup blockers are disabled in your custom browser. We additionally recommend ensuring that Privacy & Security → Local Network has permissions toggled on for Roon.
Thanks Connor. No luck I am afraid
Thanks for testing and our apologies for the delay circling back.
Are you able to login to the Roon web page directly on any of your devices?
https://account.roon.app/en/login
If so, try opening the Roon app immediately afterwards; the session will possibly carry over.
Do you have any third-party security on your Mac or iOS devices? What about a PiHole or other network-wide security features in your router?
Link works fine, can login via the web app, just cannot log into the room app. I have also just tried it on a windows laptop and got exactly the same problem.
Greatful for some next steps please?
Best wishes
Dan
Hey @YouGotMail,
Thanks for checking that, and for confirming the same login issue on both iOS and a Windows laptop. Since you can sign in at
https://account.roon.app/en/login
but not in the Roon app itself, we would like to try an Operating System reinstall from the WebUI page next.
Please perform the reinstall from the WebUI, then let us know whether that changes anything. If it does not help, we will take the next step from there.
Hello, all done. No change same issue
Hello Roon support. I would be greatful if we could progress this issue please?
Hi @YouGotMail,
From diagnostics, you have a Roon Server instance installed on a Mac that is currently connected and pinging our servers. We’ll need to delete the erroneous second server unless you intend to use it. This won’t affect login but it will be necessary to reconnect with your Nucleus.
On your Mac, please close out of RoonServer in Activity Monitor, then navigate to the database location and delete the RoonServer folder.
In the meantime, please also share a screenshot of your Nucleus Web admin page.
In the Roon accounts web page, scroll to the bottom of the page and sign out of any active sessions you see.
Just to clarify as it’s not entirely clear: do you have a PiHole or any additional security installed on this network? This would include antivirus software, firewalls installed in your router, or any stateful security software that can selectively block traffic.
Thank you and we’ll watch for your reply.
