Unable to log in to Roon

[Cecil_Chang]

Roon Core Machine

Roon Core : Antipodes K50

Networking Gear & Setup Details

Networking Gear : Telus T3200 Router/modem, connected directly to K50

Connected Audio Devices

Connected Audio Devices : Border Patrol SEi or Moon 280D DACs

Number of Tracks in Library

Description of Issue

I haven’t used my system for over a month and now am unable to log in.
I click on : Choose Roon Core/Connect
Then : Roon /Login (this step is new to me)
And it takes me back to my iPad home page.
I’ve tried rebooting the iPad and Router/modem, as well as the K50 (several times)
but the problem persists.
I would really appreciate some help! Thanks.

[Suedkiez (Just a fellow user like you)]

@Cecil_Chang

I haven’t used my system for over a month and now am unable to log in.
(…)
Then : Roon /Login (this step is new to me)

It’s probably because in the meantime there was this update that has a new login method, so you probably have to do that once:

@vova

we’ve also brought Single-Sign-On to Roon’s full product suite. Rather than entering login credentials within the app, the ARC and Roon login pages now open to a browser where users can securely sign into all Roon services. A single-point login for all Roon services saves time and reduces confusion, it also greatly enhances the security of our Roon user accounts, paving the road for future conveniences surrounding account authentication.

Except that it doesn’t in all cases reduce confusion

Does your iPad (or the web browser on the iPad) block cookies, have a pop-up blocker, or other content blocking things? They seem to be the most common cause, try turning off any such things.

[Suedkiez (Just a fellow user like you)]

Here’s a quite precise solution that helped another user, maybe it is useful:

Account.roon.app hangs when trying to connect to log in to Roon Server Linux VM built using the Easy Installer script

UPDATE 2: The above workaround does not work for the Roon Arc app on IOS. Unfortunately the login process still hangs and so means Roon Arc is unusable. I whitelisted ‘roonlabs.com’, ‘roon.com’, ‘roon.app’, and ‘account.roon.app’ in my IOS ad / popup blocker program ‘1Blocker’ and allowed popups in Firefox for IOS but this did not help. Next I turned off the ‘Block Popups’ and ‘Content Blockers’ in ‘Settings > Safari’ on IOS and this seemed to work. Once I entered my credentials again in the…

[Cecil_Chang]

Thanks for your quick reply, Mario.
That was very helpful and I’ve got my system going again without having to
wrack my aging grey matter too much.
Thanks and best regards.

[Suedkiez (Just a fellow user like you)]

Great, I’m glad this helped. The new login through the browser has brought to light some issues with such blockers. The Roon guys are aware