Unable to log into ARC on Roon account due to InvalidRecaptcha error (ref#3NYOH9)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

ARC can't log in on my Roon account InvalidRecaptcha

Describe your network setup

fritzbox, everything working, Nucleus Roon ARC Test works functional. When opening ARC I push the button login and ARC forwards me to account.roon.app. When I try to login with the same E-Mail and Password I use when I login to Roon directly successful the spinning wheel shows up and then the error message: InvalidRecaptcha

2

Hi @Wolf_von_Langa,
Thanks for reaching out to us about this issue. Often this condition happens when there is a setting blocking cookies. Can you make sure the browser you use on your phone doesn’t have any settings like that active? It would probably be under the settings related to privacy or security on your browser.

1 Like
3

Thank you. Indeed setting back the Safari (standard browser) Feature Flags to standard helped. Resetting the ARC port in addition led to correct operation.

4

Hi @Wolf_von_Langa,

Glad to hear. Our single-sign-on service is cookies-based and sensitive to content blockers.

Please reach out in a new topic thread in you encounter issues moving forward. Thanks!