· I'm having trouble logging in
· I can't log into the Roon app
· None of the above
· Other
I can log into my room account but when I try to log in on my Chromebook to play qobuz it will not let me log in and just keeps taking me back to same screen
small green computer i5 sonic transporter optical rendu
Hey @gtaudioworks,
Thanks for writing in and sharing your report - welcome to the Roon Community as well! We’re happy to have you here, but also apologize in that it’s an issue that has prompted your recent post.
Do you run into this issue no matter the remote device you attempt to log in with, or are you only seeing this issue on your Chromebook?
If possible, are you able to test out using a different web browser when going through the login process? It may be worth clearing your browser cache/cookies as well to see if the same issue occurs.
We’ll be on standby for your reply and results! Thank you 
Can someone please call me this is not my generation I’m a boomer and I’m ready to lose my mind over this garbage I have thousands of dollars worth of equipment here and I can’t listen to music please call me my name is Greg.
Post moderated to remove phone number on a public forum.
Hello @gtaudioworks,
Thank you for the update.
I’m sorry to hear you’re experiencing difficulties, and I appreciate your feedback regarding our support process.
While we don’t offer phone support, we’re more than happy to assist you here on the Community website. Resolving issues on the Community allows our entire team—including Support, QA, Development, and senior staff—to review and contribute to the discussion when needed.
From the diagnostic data available on your account, it looks like you were able to successfully log into your Qobuz account and even load some playlists. Could you please clarify the current issue you’re facing? If possible, could you also share a screenshot of your Settings > Services screen?
We’re here to help!
Hi @gtaudioworks,
We wanted to check back in since we didn’t see a response to my colleague’s post above.
Most login issues are caused by the browser’s adblock or cookie settings. If you’re using Chromebook, the default browser will be Chrome. Make sure that Chrome isn’t has no adblockers enabled, and try going to Tools → Delete Browsing Data to clear the cookies.
Next, go to the Roon accounts page in Chrome and sign in there. Do you encounter the same login loop as before? If not, open Roon and try to login.
If this doesn’t help, please let us know. Take note that this thread will auto-close in a few days if we don’t receive a response, after which you’ll simply need to create a new support request and we’ll pick up the case from there.
This topic was automatically closed after 32 hours. New replies are no longer allowed.