Unable to log into Roon ARC on iPhone (ref#AFTUJD)

Support
1

Affected Product

Roon ARC

ARC Issue Category

Description of Issue

it would be helpful to be able to user ARC on my iPhone. I just can´t log into my account… strange thing is, that it works on my iPad. Any idea?
Each time I try to log in the entry field goes blank again. And the log in seems to work since I get an email each time for the log in. Just the app doesn´t open.
Firefox browser…

Roon Server Platform

Nucleus

Roon Server Specifications

Nucleus

Connected Audio Devices

USB

Home Network Details

WiFi

4

Hi @Jochen_Schroder,

Sorry for the delay here. I suspect the issue is the browser’s inbuilt adblocker here - what happens if you temporarily switch to a different default browser, or change the default privacy settings temporarily within Firefox?

5

Changing the browser doesn‘t help. How and where do I change the firefox privacy settings?

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6

You could try with a temporary „Cross-site tracking erlauben“ set to on

7

That didn’t work either. Thanks.

8

Are you using any adblocker extension in Firefox or system-wide in iOS (e.g. AdGuard or something like that)

9

Not that I‘m aware of. How do I find out?

10

I don’t know about Firefox on iOS, but Safari extensions are in iOS Settings > Safari > Extensions (and I guess it would be like that for Firefox as well). If you were using AdGuard or a similar systemwide blocking tool, you would have installed it and it would be in the installed apps.

12

Hi @Jochen_Schroder,

Ben with support here, are you still having issues accessing Arc?

We’ll be on standby for your status update! :pray: