· None of the above quite fits
· None of these quite match
· After responding to a password reset request, I can no longer log in to my server. Thank you
· Router - free - no VPN
Hey @francoispy314, welcome to the community, and thanks for the details.
From your account admin, it looks like you’re running the old legacy version of Roon 1.8. If you reboot your server and server machine, are you able to log in?
Does this happen no matter the Roon remote you use?
If you can share the exact behavior you’re seeing, we can work from there.
Hello Benjamin. I finally managed to connect after several attempts. I’m using a Gustard S26 with Roon pre-installed, controlled from an iPad. I don’t know how to upgrade the version, but that’s a separate issue. Thanks for getting back to me.
Hello @francoispy314
Good to hear you are back in.
We will leave this here for now. On the version, your Gustard S26 has Roon pre-installed by the manufacturer, so the update is not something you can trigger from Roon itself. Gustard control what runs on that unit, so it is worth asking them whether an update is available for it.
If you have trouble logging in again, please post here and we will pick it up.