Unable to login to Last.FM after password change (ref#OFD0X3)

[Kuljit_Dharni]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Cannot log into Last.FM after password change on last.fm

Tell us about your home network

· Xfinity 1GB network, Wifi 6, Router XB8

I should add, I tried the usual things of restarting the roon server. I also tried after 12 hours in case it was a timing thing.

Issue appears to be the same as was reported a few years ago and corrected in a bug fix.

[connor]

Hi @Kuljit_Dharni,

Just for due diligence, have you disconnected and logged back in to lastfm in your Roon Prorifle? Please also confirm the same credentials work on their login page directly.

Do you have more than one Profile in Roon? Are you able to login using the new credentials on a second Roon profile, if so?

Please share a screenshot of the error you’re seeing in the Roon Profiles dialog window.

We’ll watch for your reply.

[Kuljit_Dharni]

Hi,

I have logged out and back in to Last.fm to confirm the new password. last.fm works every time with the new password.

I logged out off last.fm from the Roon profile page and have not been able to log back since.

I only have one profile.

[alex_h (Alex)]

@Kuljit_Dharni ,

we noticed that the authentication was refused by

Last.fm | Play music, find songs, and discover artists

.

Please try to add a new profile and authorize it there.

Please note that your login should be your username and not your email address.

Let us know if this helps resolve the situation.

Thanks.

[Kuljit_Dharni]

Thank you! The error was mine since I was using my email not the username. Really appreciate your help. I have only had to use Roon support a couple of time in the 4 odd years I have been a subscriber and have been impressed with the quality of support each time.