Unable to login to Nucleus using Gmail, stuck in a loop (ref#6FI7HP)

Support
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

Describe the issue

I can login to the local PC server, but when I try to login to the Nucleus, it goes in a loop with GMail login. But locally I can login with GMAil.

Describe your network setup

I'm using the network port on a PLUGABLE docking station

2

Hi @waynek57,
Thanks for reaching out to us about this issue. To help us trouble shoot can you provide some screenshots of what you’re seeing when you try to log into your Nucleus. A test you can try is to connect your Nucleus to a screen via HDMI and let us know what appears on the screen.

3

Thanks. I moved the unit and connected it directly to a switch at the router. All good now.

Okay to close.

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