What is the operating system of your Roon Server host machine?
· Roon on a NAS (Synology, QNAP, ASUSTOR)
What kind of device are you using to perform the login?
· Windows
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· No
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I am able to switch to the diffrent device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 20.47 19.09.2026
Describe the issue
After upgrading the QNAP NAS to a new model (QuTS Hero, TVS-H874) and reinstalling Roon Core in Container Station, I cannot login with my wife's account any longer. The login is:
"moderated"
I also tried changing the password but it always says the subscription is expired (which is not, automatic renewal is active on the account page and will take place in November).
Describe your network setup
ISP Windtre, ORBI router, cabled connection
