Unable to Login to Roon on iPhone (ref#YFH6EP)

Support
1

Affected Product

Roon

Roon Issue Category

Networking

Description of Issue

I’m unable to login into roon with my iPhone. The app showed from iPhone “Choose your roon server”. I have uninstall and reinstall the app from my iPhone. Login in/out from my laptop. Disable my firewall from my laptop and still have the “choose your roon server” from my iPhone. Please advise

Roon Server Platform

macOS

Roon Server Specifications

I’m using my laptop that is 1 year old. This issue only happened 1-2 weeks ago.

Connected Audio Devices

Cambridge CXVv1

Home Network Details

Wifi

4

Hi @PHUC_HUYNH,

Thanks for writing in! Can you verify if the issue is still present after updating your server and remote devices?

With that, what happens if you select ‘use another server’?

Lastly, I’d also confirm that you have the proper firewall settings listed for your server:

Let me now how the above goes. :+1: