Unable to login to Tidal after previous successful login (ref#W2YIIF)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· Mac

Where are you trying to login?

· I can't log into TIDAL, KKBox or nugs

Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?

· Yes

Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected

· No, the issue remains the same

Content / Popup Blockers

· No, the issue remains the same

Temporarily try to use a different browser

· No, the issue remains the same

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 17:31

Describe the issue

I can't login to Tidal. I was able to login yesterday.

Describe your network setup

Comcast setup

2

Hey @Jacob_Goldman, welcome back to the community.

It looks like the login flow is reaching the browser, but the service-side sign-in is not completing for TIDAL.

Since you can reach the login page, the next thing we want to narrow down is whether this is specific to your Mac, or something tied to the account/session that Roon is handing off to the browser. A few things would help us separate that:

  • What exact error or behavior do you see after you enter your credentials, does the page spin, refresh, or show a message?
  • Are you logging in through the same browser you normally use on that Mac, or is Roon opening a different one?
  • Can you sign in to those same services directly in the browser on that Mac outside of Roon?

One useful test on macOS is to make sure the default browser is fully up to date, then try the login again from a private/incognito window. If the page is being blocked by a saved session or browser extension, that can expose it. If you have any content blockers, privacy tools, or extensions enabled in that browser, please temporarily disable them for the login attempt as well.

If you can, send us the exact behavior you get after the redirect, and we can take the next step from there.

3

I am now able to sign into Roon after restarting my device again. I think I was also experiencing some other memory or caching issues while going back and forth within a playlist yesterday, but I think that it may have been resolved when service was ‘restored’ last night. I will let you know in a few minutes with another response.

4

The memory caching issues persist within playlists. Hitting the back button causes any playlist to reset its orientation, like from being sorted by recently added to default. I will try and clear my cache, and hope the problem fixes itself either tonight or tomorrow, when you could possibly advise me further.

5

Hey @Jacob_Goldman,

Certainly, let us know how the above goes! We’ll be monitoring for your reply. Thank you! :+1:

6

The playlist issue that I previously described still persists. Pushing the back button causes the playlist to reset to its default state instead of the state that I last sorted it in, which in this case, is by most recently added. This happened a few years back, and was fixed in an update. Is there anything that you could think of that would be causing this problem this time around?

7

Thanks for the info @Jacob_Goldman, we’re in discussion with the team on this and will follow up as soon as possible.

8

Hey @Jacob_Goldman

This is confirmed to be expected behavior. However, if you’d like to submit a feature request to remember sorting per-playlist, feel free to do so via the feature request community category below:

Thank you!