Unable to Open Roon with Account on MAC M1 (ref#BH11TH)

[Emilio_Gonzalez]

Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

No consigo abrir Roon con mi cuenta en MAC M1

I can’t open Roon with my MAC M1 account.

Roon Core Platform

macOS

Roon Core Specifications

MAC M1

Connected Audio Devices

MAC M1 and Moon 390 Roon Ready

Home Network Details

Ethernet

[connor]

Hi @Emilio_Gonzalez,

Thank you for your patience and we apologize that we didn’t reach your request a little sooner as we worked through the support queue.

We’ve taken a glance at your account details and see recent sign-ins on the aforementioned device - are you still having login trouble on your Mac? Please let us know and we’ll keep a lookout for your response.

One additional precaution you can take against login issues in the future is to verify that your router is using a reliable DNS server. In your router web administration page, try setting the DNS server to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Thank you!