Unable to play any songs on KKBOX (ref#XCC7HB)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· KKBOX

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· even can not play on the computer output

Describe the issue

Can not play any song on KKBOX

Describe your network setup

ethernet

3

Hi @JENTO_WANG ,

Can you please confirm if you are able to properly play tracks using the KKBox native app? If you try to find a track using the KKBOX option in the Roon sidebar, does that work? Are only certain albums impacted by this issue?

4

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