Unable to play certain Tidal albums on Roon (ref#420EBK)

[jonas2 (Jonas)]

What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 11:13 Norway time, 2/20/2025

What are the make and model of the affected audio device(s) and the connection type?

· Chord Mojo 2, USB-C

Describe the issue

Cant play certain albums through Roon (using Tidal), that is available and playable on Tidal. Example: FKA Twigs new album Eusexua.

Describe your network setup

Wifi, various spots, always the same error

[daniel]

Hi @jonas2,
Thanks for reaching out to us about this issue. I activated diagnostics on your server and looked into your logs. There are log traces showing this:

[1489] 02/20 11:09:23 Warn: [Broker:Media] [tidal/media] could not get playback info for [censored]: Result[Status=InvalidTrack]
[1490] 02/20 11:09:23 Info: [Broker:Transport] [zone HQPlayer ] OnPlayFeedback StoppedEndOfMediaUnnatural
[1491] 02/20 11:09:23 Debug: [Broker:Transport] [zone HQPlayer] _Advance (Track)

If you go to an album that won’t play and go to the versions tab do any of the versions there play for you? Also have you noticed any patterns, such as all being a certain format, to which albums will not play?

[jonas2 (Jonas)]

Hi,

Yes, switching to a different version worked for me. It was two version of this album available, one that works and one that does not work.

Thank you!