Unable to play live radio stations and errors navigating albums (ref#Y0NCM4)

[Robert_Chadderdon]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Issues with Live Radio stations and navigating Albums, etc. Cannot play 5 out of 7 live radio stations from My Live Radio. Also, when navigating some of my playlists, if I select "go to album" on various tracks, I get "Unexpected error loading album. Please try again later. (Unauthorized)

Tell us about your home network

· 1gig Fiber Internet (Optimum). Eero network. All devices hardwired.

[vadim]

Hello @Robert_Chadderdon

Thank you for the report. We are currently seeing similar behavior affecting other users, and it appears these symptoms (playback failures for Live Radio and “Unauthorized” errors when loading metadata) are likely related to ongoing maintenance at Cloudflare, which handles a significant portion of our cloud infrastructure traffic.

You can monitor the status of their maintenance here: https://www.cloudflarestatus.com/

Please keep an eye on that page. Once the maintenance is marked as *“Completed”**, please try accessing your radio stations and albums again.

If the behavior persists even after the maintenance is resolved, please let us know here so we can investigate further!

[connor]

Hi @Robert_Chadderdon,

The infrastructural issues affecting Roon’s web services should be resolved at this time.

Are you still having issues with live radio?

What about streaming service content?

We’ll watch for your reply. Thank you!