Unable to play music as play button is greyed out on system output since Monday (ref#IOX4B2)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Is your RoonServer machine running MacOS 15 Sequoia or above?

· I still can't see my endpoints as available Zones.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Tuesday 7th Jan 11am GMT

What are the make and model of the affected audio device(s) and the connection type?

· KEF LS50 wireless but also system output via macbook air speakers

Describe the issue

for the past 2 days i have not been able to play music, I select system output and have it set up correctly as it was working on Monday but the play is greyed out and I cannot edit the system output. I've tried rebooting, quitting and opening the app and the troubleshooting in your form with no luck. It just seems that the ability to play music from Tidal has been turned off even though my account is active

Describe your network setup

Basic home wifi router with virgin media

3

Hi @theo,

Thank you for your post. Diagnostics do indicate that network reachability changes accumulate and eventually sever the connection between RoonServer and upstream authorization servers, both Roon and Tidal.

First, please navigate to Settings → Services and log out of Tidal and back in.

Verify that RoonServer has local network access in your MacOS Privacy & Security → Local network settings.

Lastly, test with the MacBook Air hardwired via ethernet directly to the router, if you haven’t already.

We’ll watch for a response.

1 Like
4

Hi Connor,

Thank you for your support, I tried everything above with no success.

My trial ran out so I’ll wait for another trial period to test and see if I can get the connection working properly.

I tried 3x to log in and out of tidal and room successfully. I checked all my macs privacy settings and checked / unchecked local network a few times and finally checked the speed of my internet which was over 350mbs as I don’t have a wired connection but this has never been an issue with any software.

Thank you for your feedback.