Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Is your RoonServer machine running MacOS 15 Sequoia or above?
· I still can't see my endpoints as available Zones.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
Do you have an approximate timestamp of when the issue last occurred?
· Tuesday 7th Jan 11am GMT
What are the make and model of the affected audio device(s) and the connection type?
· KEF LS50 wireless but also system output via macbook air speakers
Describe the issue
for the past 2 days i have not been able to play music, I select system output and have it set up correctly as it was working on Monday but the play is greyed out and I cannot edit the system output. I've tried rebooting, quitting and opening the app and the troubleshooting in your form with no luck. It just seems that the ability to play music from Tidal has been turned off even though my account is active
Thank you for your post. Diagnostics do indicate that network reachability changes accumulate and eventually sever the connection between RoonServer and upstream authorization servers, both Roon and Tidal.
First, please navigate to Settings → Services and log out of Tidal and back in.
Verify that RoonServer has local network access in your MacOS Privacy & Security → Local network settings.
Lastly, test with the MacBook Air hardwired via ethernet directly to the router, if you haven’t already.
Thank you for your support, I tried everything above with no success.
My trial ran out so I’ll wait for another trial period to test and see if I can get the connection working properly.
I tried 3x to log in and out of tidal and room successfully. I checked all my macs privacy settings and checked / unchecked local network a few times and finally checked the speed of my internet which was over 350mbs as I don’t have a wired connection but this has never been an issue with any software.
Thank you for the support and appreciatey ou trying to solve the issue. Please let me know once the trial is active and I’ll try all troubleshooting again to get it working.
Thanks a lot for your patience while our team had a chance to activate a new free trial on your account. You should be all set now and ready to access Roon and continue troubleshooting — a big thank you for your collaboration and investment in seeing this through.
Thank you for the message, it’s mostly working however I am having a tidal integration issue and something strange happening with my device list although that could be user error.
When I click on tidal and try to play any of the mixes at the top it crashes the app and takes me out completely
My system output device keeps disappearing and then crating a new device for my MacBook or headphones or speakers separately - before i couldn’t play anything at all but it seems that the device list may have a bug or possibly user error.
Although I saw other support issues around Tidal so maybe it’s a known issue that’s being fixed?
Glad to hear you’re able to get some music playing!
You are correct here - we already have a fix in for this that should go out with our next release. Thank you for the report and your patience in the meantime!
This is interesting - we’ve seen a few reports of audio device issues being fixed with the most recent Mac Sequoia update, 15.3, if you’re willing, could you update to this latest Mac release and see if you still experience this issue?
If you do, take note of the specific date, time, and if applicable, name of the track playing at the time of the disappearance. From there we’ll enable diagnostics and take a closer look.
