Unable to play music post-update due to "You've already signed in" message on Roon (ref#C053R8)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

I just updated Roon and cannot play music. I receive a screen that status, "You've already signed in" with the option of Get more authorizations or Contact support. My device show up at the bottom of the screen "Davids-Mac-mini", which is my Roon core. Please advise.

Describe your network setup

Ubiquiti UDM with Ubiquiti wired WAP's omn CAT 6 - I have zero network issues with a 1Gb fiber circuit.

2

Just hit unauthorize.
Then log in to your Roon Server from the list it will provide.
Don’t worry about any warning it might give.

3

Hello @David_Lillis ,

Yes, please try to unauthorize your previous Roon Server and re-authorize it and that should help resolve this.

Also to clarify, did you use any other Roon Server in before the current one, or has it been a long time since you’ve opened Roon?

If the server hasn’t changed and you have any details to share, it could help understand the root cause better.

4

Hi @David_Lillis,

Account diagnostics indicate that you might have used RoonServer in the interim. Do you still require assistance with this issue? This thread will eventually auto-close without a response. Thanks!

5

This thread is now closing due to inactivity. Please reach out in a new tech support request if you require further assistance and we’ll merge threads accordingly. Thank you!