Unable to play Qobuz music via Roon for over 24 hours (ref#D0AGLU)

[vadim]

Hello @Simon_Finch

Thank you for reaching Roon support.

This looks like the same problem described here, at Qobuz’s delivery layer rather than in Roon:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue]

Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations where random tracks won't stream from Qobuz through Roon. So far this has happened with 3 tracks but the problem persists through multiple Roon sessions (meaning my Roon server is turned off and then when I boot up again the next time, the playback problem for these tracks persists)…

Your case is more severe. In that thread some tracks fail. In your logs none succeed at all.

Nothing for you to change, and this is not your network or your Qobuz account. We are escalating it to our development team today with your logs.

Please tell us if it starts working again, and roughly when.