Unable to play Tidal playlist due to 'too many failures' message (ref#YHNK9N)

[petefrie50]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· The sonic transporter and ultrarendu are from ‘Small Green Computer”

Describe the issue

When I try to play a Tidal playlist I get the message “too many failures. Stopping playback”. I have logged in and out of Tidal without effect.

Describe your network setup

I have a Cambridge receiver, a sonic transporter and ultrarendu

[benjamin]

Hey @petefrie50,

Thanks for taking the time to write in, and sorry to hear about your playback issues!

A few follow-up questions for you:

1. Does this issue happen with different file formats from Tidal?
2. Does this issue occur when streaming to the system output of your iPhone or remote device, versus your typical Cambridge receiver?
3. How is your server machine connected to your primary router? Can you get a direct ethernet connect setup temporarily?
4. Lastly, double-check for and firmware/driver updates for your devices. I’d see about reinstalling firmware/drivers if there are no available updates.

We’ll be on standby for your results from the above!

[petefrie50]

Hi Benjamin,

Thanks for your prompt reply. I’ve tried a few things and also attached a schematic as to how my system is connected (the DAC is in the Cambridge receiver). I have AirPlay speakers play option as well as the ultrarendu to receiver option on Roon. I can play everything fine from my library and from Tidal to AirPlay. The problem seems to happen when I try to play through my receiver and connected speakers.

Peter

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[daniel]

Hi @petefrie50,
What level of Tidal membership do you have? Tidal can restrict what formats play due to membership level.

[petefrie50]

I am not able to get an album from Tidal to Roon. Although was able to get their welcome playlist.
I just began with Tidal on a 2 month trial. Not sure how determine the membership level.
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[noris]

Hi @petefrie50 ,

Please check Roon Settings → TIDAL → Streaming quality and ensure that you set the quality to the highest available one there:

[petefrie50]

Thanks you -I checked and am signed into max

[benjamin]

Hey @petefrie50,

As a side test, could you temporarily set your Macbook air up as both a Roon and Roon Server device? Log into Tidal via Roon Server on the Mac, and see if the same issue occurs.

We’ll be on standby for your reply

[petefrie50]

As it turned I checked with my hardware vendor, small green computer, for the Sonore Rendu and ended up just running a diagnostic on it and rebooting which solved it. I also logged out of Tidal rejoining and it’s working fine. Thanks for your help everyone.