· Music won’t play or issues with my library
· Streaming tracks greyed out or unavailable
· Plays in Nugs app but not in Roon
· Deco
Don’t know if it was a temporary issue. But just tried that show and it’s playing.
Hello @Aleksander_Tengesdal,
As Edgar mentioned above, it looks like that specific show is currently playing fine on his end.
Could you please check and confirm if this was just a temporary glitch and if the tracks are now playing successfully for you in Roon as well? Or are they still showing up as greyed out and unavailable?
If you are still experiencing the issue, would you like me to enable diagnostics on your account so our team can take a closer look at what’s happening?
Still the same issue here. On multiple albums, this was just an example. Others are playing just fine.
Go ahead with diagnostics
Thanks for the update! Based on a fresh diagnostic report, we’re seeing matching errors to the issue described here:
The content you’ve shared via your screenshot isn’t nugs content, this is a Qobuz album.
Could you please share specific nugs content that you’re able to play directly in the nugs app, and cannot play in Roon?
Thank you!
Think I’m having the same problem.
The Nugs shows show up fine in my Roon interface - Roon Server 2.62, Roon Remote (PC) 2.62
Prior to the upgrade I had a Nugs membership so I signed in through the Services in Settings. That went successfully and shows Signed In in Services
Tried a number of Dead & Company shows and the Genesis Live show above and they act the same. A track sits at 0 like it’s loading and after 10-15 seconds gives and an error ‘Track skipped because it failed to load’ and moves onto the next track where the same thing happens.
When I log into Nugs.com and try the same shows, they play fine.
Attached is the Genesis Live album playing on Nugs.com
Running the server on a QNAP NAS. The NAS and the PC are attached to the same router/Wi-Fi network.
Do I need to update something to give permission for Nugs to feed to Roon?
No it is not. The Qobuz and Tidal version of the show plays fine.
Not from Nugs.
This was just an example, there are many more with the same issue from Nugs.
For example:
Hello @Aleksander_Tengesdal ,
Looking over the error logging one more, we are still seeing the same errors as the ones listed for the geofencing thread:
Have you by any chance created your nugs account in a different region than the one you are currently located in? Perhaps in one case the account created region is being used, while in another case the current location is being used.
Created the account in the same room as i’m playing from. They both play without any issue on the app.
Really confusing issue
You have my apologies @Aleksander_Tengesdal - you are absolutely correct with your screenshot above! Thanks for the correction.
Does this issue occur no matter the endpoint you attempt to audio from? Does the same issue occur no matter the Roon Remote you use?
Our team is taking a closer look into this issue, and we should have more information to share soon. Thanks for your ongoing patience in the meantime! 
Thanks
Yes it does not matter which endpoint, nor what remote i use. Still the same issue
Hello @Aleksander_Tengesdal,
Thank you for confirming that this happens across all your endpoints and remotes. That helps us completely rule out your local playback hardware and focus entirely on the server’s connection to the outside world.
I took a deep dive into the network configuration logs from your Roon Server, and I found a massive clue that explains exactly why the Nugs app works seamlessly on your phone, but fails inside Roon.
When Roon requests the audio stream from Nugs, the content delivery network (Akamai) is instantly rejecting the connection with a 403 Forbidden error. Akamai actively blocks connections if its security algorithms detect a VPN, a proxy, a SmartDNS, or certain network-wide ad-blockers.
Looking at your Roon Server’s internal routing table, your main router (192.168.68.1) is directing all of Roon’s DNS traffic to a custom address: 192.168.10.1.
Because this DNS server is sitting on a completely different subnet than your Roon Server, it is highly likely that this is a dedicated Pi-hole, AdGuard Home, network VPN, or SmartDNS device.
192.168.10.1, which is causing Akamai to flag the traffic as a proxy/VPN and immediately block the Nugs stream.To confirm if this custom DNS routing is the culprit, could you temporarily log into your Roon Server’s Web Administration interface (or your main Deco router settings) and set the DNS to a standard, public address like Google (8.8.8.8) or Cloudflare (1.1.1.1)?
Once that is changed, reboot the Roon Server and try playing that Genesis Live album again. Let us know if the stream finally connects!
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