Unable to Reinstall Roon due to Roon Server Not Running Error (ref#QAT3UC)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

This is a follow-up to my recent ticket (ref#N04JYT) from yesterday.

I'm trying to reinstall Roon on my PC, but I keep getting the same message that Roon Server doesn't seem to be running.

Describe your network setup

Router

2

I also checked to see if my Norton firewall might be interfering and it seems to ok all traffic coming from Roon and RAAT server.

Please be aware that I uninstalled Roon on my Windows 11 first before reinstalling it again.

Norton FireWall
Norton FireWall908×821 80.4 KB

3

Not sure if it will help but do you see roonbridge in the exceptions list?
see here:

4

Hello @Eitai_Ben-Natan,

Thank you for reaching out to Roon Support.

Recently, we’ve received several reports from Norton Antivirus users that RoonAppliance.exe is being falsely flagged as a virus and moved to quarantine. This is a false positive.

Please follow the steps below to check the file and prevent future false detections:

  1. Open Norton.
  2. Go to Security > History.
  3. In the Security History window, look for entries related to RoonAppliance.exe.
  4. Select the entry, click More Options or View Details.
  5. Choose Restore, then click Yes to confirm.
  6. When prompted, select the option to exclude this file from future scans.
5

Hi @bearFNF and @vadim

BearFNF - Following your recommendation, I temporarily disabled my Norton Firewall and it’s still doesn’t work, I’m getting the same error message! I also checked Windows 11 Firewall setup based on the HC entry you sent me and Norton took over all the setting from Windows on this.

Vadim - I already uninstalled and then reinstalled Roon on my PC, so I can’t restore the quarantined files, and the RAATServer & Roon were already allowed on my Norton Firewall when I reinstalled the software.

disabled Norton
disabled Norton1010×674 69.8 KB

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Hi @Eitai_Ben-Natan

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

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Hi @daniel I just uploaded the log files using File Uploader.

The name I used was Eitai.

Roon Upload

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Hello @Eitai_Ben-Natan,

Thank you for the update.

Please note that a firewall is a network protection feature and does not affect local files directly. We recommend fully disabling Norton temporarily or adding the entire Roon folder to Norton’s exclusion list to prevent further interference.

Once you’ve done this, please follow the steps below to completely uninstall and reinstall Roon:

Full Uninstall and Reinstall Instructions

1. Uninstall the Roon Application

  • Open Control Panel > Programs > Programs and Features.
  • Locate Roon, right-click, and select Uninstall.

2. Delete Roon-Related Folders

:warning: This will erase your Roon database and settings. Please ensure you have a backup if needed.

After you uninstalled Roon, navigate to C:\Users\[*Your username*]\AppData\Local and delete all Roon folders:

RAATServer
Roon
RoonGoer
RoonServer

:bulb: Press Win + R, type %localappdata%, and press Enter to access the Local folder.
Then do the same with %appdata% for the Roaming folder.

3. Restart Your PC

This ensures all file handles are released.

After a fresh install (download here), restore your recently saved backup to load your prior library settings.

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Hi @vadim

Thanks for that, it now seem to work.

All the best,

Eitai

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