Unable to restore backup in Roon version 2.73 (build 1700) (ref#C75PTH)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· New version 2.73 (build 1700) unable restore the earlier backup, even the backup 2.73 （build 1696) .

Tell us about your home network

· SPARK WIFI

3

Hi @Richard_Cheng,

Thanks for sharing the backup restore details. We activated diagnostics for your account and we are seeing a few critical traces, the first one appears to be tied to date and time handling when you try to restore the backup.

Can you please confirm how date and time are set on this PC, including whether you are using a standard calendar and American or European time format, or something else?

We’ll use that to narrow this down. Let us know what you find.