Unable to search or play Tidal music outside saved playlists in Roon (ref#IHPD3M)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· Other

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Melco N100, connected to a PC using Linux that acts as my Roon server.

Describe the issue

I can log into Tidal through Roon. I can also log into Tidal from through Tidal's website. I can play songs from Tidal through previously saved playlists, but I cannot search or play any music from Tidal outside these playlists.

Describe your network setup

Everything is connected through ethernet

2

Are you saying that, ignoring Roon, that if you use Tidal’s own application, you are having these same issues?

3

Hi @Eric_Gibb,

If these issues don’t reproduce within the Tidal app outside of Roon, then please navigate to Roon Settings → Services and open the Tidal window. Log out and back into Roon.

From there, please verify that you have a reliable DNS server in your router settings. We recommend Cloudflare (1.1.1.1) based on the reports of users in this forum. This will help make sure Roon reliably resolves the address for Tidal’s login servers, in case sessions are becoming unauthorized midway through.