Unable to Securely Connect with Calix GigaSpire BLAST u4/u4m

[Heather_Fiske]

Roon Server Machine

MacOS Sonoma 14.1.2

Networking Gear & Setup Details

1. Who is your internet service provider?
   Comporium

2. Please list the make and model of your modem and router?
   GigaSpire BLAST u4/u4m

3. Do you have any additional network hardware, like additional routers or managed switches?
   No

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?
   No

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“208.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">501ActionFailed</s:Fault></s:Body></s:Envelope>”}
}

I’m trying to download for offline listening, and I’m getting this error. Surprisingly, I’m still able to download tracks.

[connor]

Thank you for your patience while we’ve diligently worked to reach every request for support with port forwarding. The diagnostics you’ve provided suggest that UPnP is not properly configured on your router.

Please first try the following steps:

• Try to enable either UPnP or NATPMP in the web administration interface for the router directly upstream from your RoonServer.
• Try to manually open the port in your router’s port forwarding configuration
• Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
• Check for any VPNs or Firewalls that might be interfering
• If you have a modem supplied by your ISP in addition to your own router, check if your modem is in Bridge mode

If you continue to experience difficulties, please tag the support team and include the following information:

1. Do you have a second router in this setup, like an ISP-provided modem/router combination?
2. Do you have any switches or other network hardware?
3. What about VPNs or other third-party network software that might be interfering?