Unable to Stream 192/24 Tidal from Roon to WiiM Ultra via USB (ref#6QHO2P)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· How to get 192/24 Tidal from Roon to Wiim Ultra? My Wiim is brand new and connected via Ethernet. WiiM and Roon software up to date. I am using USB output on the WiiM to PS Audio Sprout100. Tidal is my streaming service. WiiM/Roon/Tidal signal path is shown as “TIDAL FLAC 44.1kHz 16bit 2ch“ on 192/24 Tidal songs. Output resolution on WiiM is set to “max” 192/32. WiiM EQ is set to “off”. WiiM sound is set to 100%. Output resolution on Tidal is set to “max” 192/24. Using Tidal Connect on the WiiM instead of Roon, the WiiM signal path is shown as 192/24 on 192/24 Tidal songs. Can you help me get 192/24 Tidal from Roon to Wiim Ultra?

Tell us about your home network

· ORBI ROUTER RBE772

Hello @Tobin_Clark,

Thanks for sharing your concern.

We have reviewed the diagnostic report from your machine. In this case, Roon was playing the Tidal track at 44.1 kHzbecause it received the stream in that specific format from Tidal. It was not a case of the WiiM endpoint being unable to accept a higher rate, but rather the source file itself being delivered at that resolution.

To help us investigate why Tidal sent this specific format, could you please provide the following?

  1. Tidal Settings Screenshot:

    Please go to Settings → Services → Tidal in Roon and take a screenshot of your Streaming Quality settings.

  2. Track Details:

    Could you please share the link to the track on Tidal, or a screenshot/exact name of the track that was playing? We can then check the native resolution of that specific album in the Tidal catalog.

Thanks.

I did not know there was a streaming quality setting for Tidal in Roon. Mine was set to High.

I changed it to Max. Problem solved. Thank you.

Hey @Tobin_Clark ,

Glad to hear that everything is working again, happy listening!

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