Unable to update TIDAL music quality. Whenever I click on "improve" and "upgrade the file quality" and them "save the improvements" the files don't change and the "improve" notification comes right back after a few seconds and around and around we go. I even tried to click on each of the upgradeable files individually but same issue. How can I upgrade to the latest highest resolution TIDAL file? Do I really have to manually recreate all my old playlists song by song with all the latest files?
Hi @daniel_gretler,
Thanks for writing in to let us know about this issue. Are the playlists you are trying to improve ones you made in Roon or ones you imported?
If possible, could you repeat the process resulting in the bug you mention, but this time share the specific date, time, and name of the playlist your attempting to update?
From there, our team will enable diagnostic mode for your Roon Server to take a closer look into what might be going on.
Happens to all the playlists, but right now trying to update a Tidal playlist called “soundtracks” and I am trying to update it at 9:50 pm PDT on 8/25/2024. Is this the info you requested?
It’s doing it again. It does not save the upgrade to higher quality for Tidal. It reverts back to lower quality after a few seconds and offers to upgrade again from scratch.
Thank you for bringing this issue to our attention and we’re certainly sorry to hear this frustrating symptom still lingers in your setup.
First, let’s try some steps to isolate the event in diagnostic logging for our team:
Restart RoonServer and log back in
In Settings → Services, log into Tidal. If you are logged in already, log out and back in.
In this same window, manually sync Tidal.
Wait for the sync to fully complete. This may take some time.
Now, use Playlist Improver to upgrade the resolution of Tidal tracks in a playlist per your description.
If the tracks revert to lower quality after a few seconds, please share the name of a track affected.
If the tracks do not revert to lower quality after a few seconds, then repeat step 1 through step 4 above. If they revert after syncing Tidal manually or restarting, let us know.
I followed all the steps you gave me and it still reverts back after few seconds and does not save the upgrade. It does this for ALL upgradable tracks.
One example of many is
A Sky Full of Stars, Coldplay, from the album Ghost Stories.
BTW, it also does not save the “remove duplicates” and they all come back. Lastly, not sure if this is important but the manual sync took only ~3 seconds, not “quite a while”.
Thanks for the follow-up! Unfortunately, we aren’t able to connect to your Roon Server at this time, could you please use the directions found here and send over a set of logs to our File Uploader?
We’ll be able to review the example you’ve shared above.
If you haven’t yet, it may also help to test out a different DNS server - we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?
Spend an hour searching my hard drive for a roon folder with logs or something similar but cannot find a roon database and therefore cannot send you any logs. Where would it install it by default? Roon simply refuses to upgrade the quality of Tidal songs.
We can see the Playlist Improver attempting to process improvements and remove duplicates for the playlist you’ve mentioned above, “Classical Soundtracks.”
Network disconnection events interrupt the improver, prompting Roon to reconnect to the API and to Tidal’s server. It’s likely that the reconnection draws from the cache, since the improvements that were processed never had time to sync with Tidal’s servers.
Unfortunately, this will require us to troubleshoot the upstream network connection of the Mac Mini functioning as your RoonServer. How is this machine reaching your router? Do you rely on WiFi, and if so, do you have any VPNs or network security installed?
We’ll work with you to simplify the network environment until we can test without interruption.
If you sign into the Tidal app or web player itself outside of Roon, do any of your playlists there contain improvements that you’ve processed with Playlist Improver in Roon? We want to determine if the sync has failed due in each instance so far.
Thanks for looking into this. I do not have a Mac Mini but a Lenovo x1 laptop Gen 10. It is connected via wifi to a Netgear RAXE500 router, no VPN, but I have Norton 360 installed on the X1.
I had already tried to figure out whether my playlists on the web player have been upgraded but it looks like they have not. Could it be that Roon tells me that upgrades are available when they are not?
Thanks for clarifying and thank you again for your patience.
Our best estimation of the problem at this point is that Roon’s requests to the Tidal API to upgrade the file fail for one of two reasons:
Tidal’s servers are rejecting the requests because there isn’t a higher quality track available, or your account tier isn’t sufficient to play the track. Unless you’ve downgraded your Tidal account, this is highly unlikely. The UI may be generating a false positive with the Upgrade option, but the backend is checking Tidal’s API for that object directly.
The second possibility is that Norton or (another security feature) blocks certain web traffic to/from RoonServer and Tidal/Roon’s servers. This allows updates to reach Roon from Tidal’s servers during regular library refresh, but it doesn’t allow requests from Roon to Tidal’s API through in certain cases.
I recommend safelisting RoonServer.exe in Norton for now:
Open your Norton device security product.
If you see the My Norton window, next to Device Security, click Open.
In the Norton product main window, click Settings.
In the Settings window, click Firewall.
On the Program Control tab, select the program that you want to allow access to the internet.
In the Access drop-down list for the program entry, click Allow.
Click Apply.
Let us know if this helps. We’re not able to reach RoonServer at the moment likey because the laptop is offline. They should arrive next time RoonServer opens with internet access. Note that RoonServers’ internet access (including for background updates with Tidal) will be severed whenever the laptop is closed and hibernating.
Thanks for the update - can you share a fresh example of this failure? Please share the date and time of when you’ve selected a track to upgrade, as well as the name of the Track. Thank you!
If you temporarily disable Norton, do you still run into he same issue?
Also, it’s not clear if you ever tested different DNS servers -
It’s interesting because we see a few examples of this from recent logs, for example:
Info: [Broker:Media] [music/improver_helper] [id=40:1:1be868ea-d29b-43c2-b350-26725de1be9b] [name=Relax] No upgraded quality tracks found
If you review the track you’re attempting to upgrade, and then move over to Tidals app directly, are you able to find the higher quality version on the App itself?
