Unauthorized access issue in Roon ARC (ref#1E5QTE)

Support
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

roonArc says i'm Unauthorized. I'm signed in with my account. I can't find any way re-authorize. There not even a logout or anything

Describe your network setup

roon is running on my NAS , there's a open port so i could reach it from outside. But the problem is already in local network.

2

i disconnected from my NAS in the App. The App wasnt then able to find the NAS.
Then i deleted an redownloaded the App and suddenly it works without an issue.
Looks like the app is missing a basic logout , relogin feature.

3

Did you try to force stop the app in your phone?
That usually works for myself.

4

unfortunately that didn’t help anything. I could have tried to restart the phone. Too late i guess.

1 Like
5

why is this topic now solved? Because i found an ugly workaround?

6

Yes, you might want to raise it as a feature request if one has not already been created for this.

7

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