Unauthorized server alert on 2020 M1 Mac Mini with Schiit Audio setup (ref#MU4YQY)

[bobbmd (robert w burdick)]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

I have lifetime subscription since your inception when I just logged in I am being told another server is being used I have only one server my system is very simple: 2020 M1 mac mini 16GB RAM out via USB to 2 Schiit Audio RGGY and Yggy DAC/this has never happened before PLEASE HELP bobbmd

Describe your network setup

modem and router are SPECTRUM

[Carl]

Hi,

Sometimes Roon licensing server gets confused and thinks the current Roon Server is an additional different installation.

Just press the unauthorise icon, it’s quite safe, and then login as normal.

[bobbmd (robert w burdick)]

Thank you so much that worked have a nice Thanksgiving!! bobbmd

[noris]

Hello @bobbmd ,

Glad that worked, have a nice Thanksgiving to you too!