Dear @support - I was advised that this syntactic embellishment was the only way to get your attention 
I am on day 4 of my trial. The initial scan of my music is complete. I’ve fixed as many problems as I can, and learned as much as I can from your community forum and other web resources. These problems remain.
Most of my music is on a Synology 1812+ NAS. The rest is in my iTunes library on my retina iMac of recent vintage. Roon core also runs on this iMac. The NAS is connected directly to the netgear 802.11ac router. The iMac is connected to a gigabit switch, which is connected to the router.
The initial scan lasted 24 hours and successfully processed over 80K tracks. After completion, I noticed two problems.
- There were 178 skipped tracks.
- On one of my albums, there was only 1 track showing. Sonos, which indexes the same album, showed al 13 tracks. This album resides on my NAS. The missing tracks did not show up in the list of skipped tracks. Restarting Roon fixed this problem.
For seven of the skipped files chosen at random, I have confirmed that Sonos and Quicktime have no problems. I have also confirmed that the special characters you call out do not occur on the paths to the files… Copying them to a local directory and pointing Roon at that directory just causes the local copies to show up on the skipped files list. The extensions involved are .wav, .WAV and .mp3.
The NAS, iMac, and Roon are at current versions of software. Restarting all of them did not help. A forced scan of the NAS shares involved, followed by a restart of Roon also did not help.
