Core Machine (Operating system/System info/Roon build number)
Dedicated Roon Rock server, build 227. Cpu i5, 8gb ram, 128gb ssd.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Telstra smart modem gen2
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
- PC with Roon bridge installed(wifi)
- Bel Canto streamer(wired to modem)
Description Of Issue
Hello Roon support team,
I have been playing music with Roon from Tidal only(no local storage), everything has been working smoothly, however last night I realized when I tap on recommended albums/tracks(those not saved in my library) on ANY of my Roon remote, a error msg ‘Unexpected error loading album. Please try again later. (Unauthorized)’ show up. Also if I try to search music on my remotes, the results are only from my library.
In other word I can only play those album/music have been previously saved in my library, I’m not able to explore new content.
Not sure how long this problem has been because I have been playing album from my library last couple weeks, i just realized last night. Tried on either audio devices, same problem.
Reboot server didn’t help, reboot modem didn’t help too.
Please let me know if you need more info.
Regards,
Ben