Unexpected playback error message across all albums (ref#T5JUTO)

[brunswick10]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

For the last several days I have experienced a “ unexpected playback error” message across the whole album range. I have the latest software update and my system say I’m am connected correctly

Describe your network setup

Fritz box 7590 AX

[benjamin]

Hey @brunswick10,

Thanks for taking the time to write in and share your report - welcome to the community as well!

Based on your screenshot, it looks like you’re using Arc over wifi, do you also see this issue when using Arc over cellular data?

From your screenshot, it looks like your queue contains primarily Qobuz content. Do you see this issue when playing from your local library as well?

Do you have any issues with Qobuz content when using Roon?

If you haven’t yet, I would safely stop Roon Server from running, then give your ROCK, router, and mobile device a reboot, and see if the behavior continues.

If it does, are you able to perform a fresh install of Arc on the mobile device? If you have a large number of downloaded tracks, I often find that adding them to a specific playlist before removing Arc makes it a bit easier.

We’ll be on standby for your reply!