I was having connection issues so I uninstalled and reinstalled. Now server will not connect at all. What have I done and how can i fix thus?
Server on Windows, Mac, Linux, ROCK, Nucleus?
What did you reinstall, Roon as whole (including server) or remotes?
Are you using the remote on the same Windows/Mac computer as the server and/or different ones? Same issue with all remotes?
Server only, on a windows PC. Couldn’t get it to connect today so i uninstalled. Now i cant log in…
Did you ensure the Windows firewall exceptions are back in place?
Yes i did. Same result cannotbget it to work.
Is the RoonServer running at all?
Do you know if the Server is online? Can you ping the Server?
–MD
I am attempting to reply with a screen shot of what roon is telling me but teh system will not accept it. It keeps telling me to “Choose your ROON server” but will not go forward from that screen…
You can post screenshots as explained here:
Whenever I hit the connect button, it comes back to this same screen
Is there a way to get a tech person on the phone? This email stuff is ridiculous. I could have solved this 2 or 3 weeks ago with a damn phone call!
Hello? Anyone that can help here, or do i have to source out another platform to use…?
It’s possible that you are experiencing an issue that has been under investigation. Please take a look at this post:
Most recent item tried, I turned off both the Windows firewall and ExPressVPN.
I now get to a screen where I can log in however, when I go to login, it comes back to the login screen
Hi @John_Hungerford,
Thank you for your patience. We’ve taken a closer look at the diagnostics available from your account and your RoonServer instance is having issues reaching the upstream internet.
If you’re stuck in a login loop, the issue is quite possibly just your default browser’s adblock settings. What is the browser you’re using on your Roon Remote? If you try a different browser or disable adblock, does this help?
Are you able to log in on any other Roon Remote devices, like Android or iOS phones/tablets?
We’ll want to test whether there’s a systemic network issue or a restriction in place on this machine due a setting or misconfiguration. In the meantime, we’ll sync with our accounts team to verify our end.