Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
500 mbit Tv operator;
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Primare SPA23; PRIMARE A33.2. HDMI connected to the first
**Description Of
Roon can’t update new editions of launched CDs. It stopeed long ago, as can be seen in attached image. There’s an error for missing network, which is not true, since I’m listening to music.
First, can you elaborate a bit on your networking setup? What router are you using? Is the Nucleus connected directly via Ethernet, or are there switches / other devices involved?
Has this error always occurred, or is this something that recently started happening? If it just started, were there any changes to your setup around the time it started occurring?
If you sign out of TIDAL in Roon and sign back in is there any change?
Ok. Here we go again… I suggest you develop a profile for the customer, so that each one’s setup could be filed and present every time these is a request for support.
Why do you think it’s a network issue when I keep listening to music through Roon?
It’s ethernet 500 mbps connected directly through a Bonn 8 switch linked to theTV provider router (Technicolor TG 789). I have never experienced any problems with the network.
Regards
Fernando
Thanks for the details, @Fernando_Machado. We like to ask about setup for each topic just so we can be sure that we have the correct information. Sometimes setups change and we don’t want to make bad assumptions that the past setup is still correct.
Moving forward, I’m hoping we can try clearing the cache and see if that helps:
I accessed the web by following settings/setup/configure and restarted Roon Server. Then stopped it. I even rebooted it with the red on/off button. I couldn’t find the database; i didn’t want to reset it.
The second time i couldn’t repeat the operation because “configure” didn’t load and kept “searching” for devices" I am using a Samsung Tab S.
I also switched Nucleus off then on with the physical button, but the same “error loading page” always returns.
The same is occurring.
Please help.
Fernando
Sorry, but I don’t understand what you mean. I’m not too techie…
What I know is that with a good network setup the message keeps showing, and music is not updated…
