Upgrade to WD Cloud EX2 Ultra

Roon Core Machine


Networking Gear & Setup Details

Router TP Link Archer AX73
Switch : Nighthawk EAX20

Connected Audio Devices

KEF LS50W2 connected to nucleus via ethernet cable
Nucleus connected to switch via ethernet cable
NAS connected to switch over Ethernet cable

Number of Tracks in Library


Description of Issue

I cannot find the new Nas on my room app
Have upgraded from WD Cloud EX to the new Ultra model and try as I might, it doesn’t sync to Roon.

I don’t know what else to do.

I have taken a few snapshots of the Roon app trying to find the server and of the NAS dashboard.

Can someone from support please get in touch to see where I am missing something?


Where are the screenshots?

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Have you reviewed the nas FAQ?

Hi @Bruno_Raphenon,

Is your issue still persisting? If so, could you please supply the screen shots and indicate whether or not the provided FAQ was helpful?

We are monitoring your issue and happy to assist!


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Sorry for the late reply – was travelling for work

Thanks to your help, I was able to solve the issue

The solve was to use the IP address:

The WD My Cloud is not a full-featured NAS device, but it can be supported by adding a folder in Roon’s settings and entering your credentials and the network path. It would look something like this:

  1. smb://ip address/share/folder

using the tablet to configure is not so good
I downloaded roon on my desktop and it was more user friendly to remove the old nas and them look for the new one

Again – thanks to you and Daniel for the support


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