"Upgrade your Qobuz account" warning despite active subscription (ref#SAAG5R)

[levent_gergin]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into TIDAL / Qobuz / KKBox

How can we help?

· None of the above

Other options

· Other

Describe the issue

I am gettin "upgrade your qobuz account" warning although I have subscription and play qobuz over their web player

Describe your network setup

modem

[Carl]

Hi @levent_gergin,

Is your Qobuz account on a trial license or fully paid?

If you are on a trial this explains the message, as Qobuz licensing doesn’t allow 3rd party streaming against trials.

If you are on a paid subscription, I’d recommend removing the Qobuz account from Roon and then login back in again.

[connor]

Hi @levent_gergin,

Please see the above response. Verify your Qobuz account tier on their accounts page, and then log out and back into Qobuz via the Settings → Services page in Roon.