Upgraded to Roon Nucleus Titan and experiencing degraded performance (ref#C4M2ER)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus Titan

Timestamp of issue occurrences

· Constant. Roon is unacceptably slow. Searching causes playback stops, my network resourcing shows Roon using inexplicably large amount of processing and ram. I DID NOT have this issue with my SonicTransporter. And my system operates PERFECTLY using JPlay or Lumin's native app.

Describe the issue

Upgraded to Roon Nucleus Titan and Significantly Downgraded Performance

Describe your network setup

Roon Nucleus Titan, QNAP TS473A, 16 GB ram. Asus GT-AXE16000, Xfinity Gigspeed

2

Why does it look like Roon Server is running on your NAS when you have a Roon Nucleus Titan as a Roon server?

3

If I have inadvertently done that, shame on me. How do I verify? I thought I’d transferred from ST to Titan appropriately:

Roon_Titan
Roon_Titan1738×1141 134 KB

4

Please see:

There is a step in there, telling you to stop / shutdown your old server, so you would connect to the new one and be forced to unauthorize the previous server. Did you do that? You can also check your current server in Roon | Settings | About and in General you can disconnect from your current server if needed.

Then why share a picture of Roon Server running on your NAS? Why is an unused Server using so much CPU time on your NAS? Please stop Roon Server on your NAS from running (App Center or Container Station) if you no longer need it there.

5

OK…Well, I feel like a fool. Somehow in my transition from the ST to the Titan, I inadvertently placed the server…on my NAS and not the Titan. I’ve moved it, relatively painlessly. It’s probably not a stretch to assume this will resolve my slowness. Thanks for pointing that out.