Upgrading nucleus to 2.0 doesn’t work

Roon Core Machine

Opened Roon app on iPhone and iPad. Connected to my nucleus. Then goes to a ‘time to upgrade’ screen that just keeps spinning ‘checking for upgrade’… spinning doesn’t stop. Open and close app and end up in same place. How do I get the new version so I can use ARC… and get all software loaded properly and functioning?

Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

I keep getting “There was an error checking for an update” message

I have the same issue. Updated all (three) remotes, and now the “install a new version of ROON to continue” message is up for my Nucleus (1.8 build 1105 stable) and a “checking for upgrade” spinning arc… Not the “arc” I wanted to be working with now, that’s for sure! HELP!

I rebooted the core (nucleus) and that solved the problem (I had encountered the same set of issues). All updates then moved forward and the system is working fine.

I just rebooted the core and the issues were resolved.

Same problem here! I am totally trapped because the roon apps on either my Mac or my iphone keep spinning and I even get the message that my nucleus (Rhein Z1 V2) is no longer compatible with the new Roon 2.0!
I did not get a choice to stay with the previous Roon version (1.8 build 911) either so Roon has now become completely unusable for me. Powering my nucleus off and on does not help at all.
Please help with this disaster of an upgrade. I just want to keep my previous version . Forget about all the so-called improvements.

Hey @Matt_Cohen1,

Ben here with the support team, after taking a look at your account it looks like you’ve been able to successfully update your Nucleus to Roon 2.0

Please let me know if this is not the case and you’re still running into issues :+1: