USB drive issues [Resolved]

Support
1

Hello @support,

I am running Roon Version 1.3 (build 223) stable (64bit) on a Sonictransport i5 computer and using my iMac and tablet etc. to control it. As I understand it the Sonictransport runs Linux and my iMac is running macOS Sierra version 10.12.4 with a 3.3GHz Intel i5 core.

My USB drive is a Lacie 4TB USB 3.0 external HDD and the drive is formatted exFat.

I appear to have lost nearly all my Roon music on the USB drive attached to my Sonictransporter. I can still access Tidal which certainly helps.

I say nearly as for some reason I have 2 albums remaining! I should have about 70000 tracks on about 5500 albums or thereabouts.

Using the storage tab of the Roon settings and selecting ‘browse’ I can see the attached drive and its various folders, amongst which is storage/music/usb however under this heading there are just the 2 albums.

However when I connect the same USB drive to my mac I can see 2 folders, one marked ‘artists’ with all my music and another called ‘playlists’ with a playlist inside.

I can’t fathom why the sonictransporter is not seeing the same content as my mac, but its possible i have made an error when adding content to the database as both the albums i can find are fairly recent additions?

I have restarted the Sonictransport and remounted the drive, which seemed to work when I first had the issue last week but does not work now. When I ask Roon to rescan it just finds the 22 tracks on the 2 albums mentioned.

Can you assist?

Kind regards
Jeremy

2

Tagging @support and @agillis.

3

You might like to post an image of the storage pane on the settings for your core

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Screen Shot 2017-05-02 at 14.27.51.png1594×1394 82 KB

5

Looks to me like you need to add the USB location as a watched folder or storage location

Maybe Andrew will chime in with what the music location is actually using that you have setup there

6

Yes, Roon is watching the correct folder, but for some reason there are only 22 tracks and 2 albums there when there should be a great deal more. My imac can see all the files though when connected directly to the drive.

1 Like
7

Try to rename the “artists” folder in Music.

8

On the iMac? What should i rename it too?

files/music/flac/usb presumably?

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Also check permissions on the folder. I am not sure why microrendu would chose exfat… I know is good for flash drives but I am not sure how well it behaves with external hdd.

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On the Lacie USB drive.

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I chose exfat because Andrew Gillis said i should as there were issues with other formats being written to on a Mac.

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Thank you. I mentioned ‘on the iMac’ to clarify i was not trying to modify the drive file names via the Sonictransport.

I am still not clear what to rename the files to.

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I am not sure how to alter permissions on the folder, particularly when it is connected to the Sonictransport?

14

@jeremy_davies, This is a close source system. Can help you much. Sorry! :frowning:
I am sure @support can give you a hand!

15

Hi @jeremy_davies ----- Thank you for the report and sharing your feedback with us. Apologies for the troubles.

Moving forward, may I kindly ask you to please provide a screen of the “Choose Music Storage Folder” window.

(Path: Storage tab -> Add Folder -> Browse - > “Choose Music Storage Folder” window)

-Eric

16

Hi Eric,

Thank you:

Screen Shot 2017-05-03 at 23.01.54.png1432×2030 57.8 KB

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@jeremy_davies I’ll connect to your computer from remote and see if I can figure out the problem.

18

Thank you everyone.

Andrew has connected to the machine as promised and my music is back!

Thank you Andrew.

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Hi @jeremy_davies ---- Thank you for the follow up, glad to hear that everything is now functioning as expected. Can you verify what the exact resolve was?

-Eric

20

Hi Eric,

Apparently Andrew re-mounted the drive and re-booted and that resolved it. I was sure i tried that myself but perhaps i did something wrong.