USB input issue with ARC and iPhone/iPad (ref#OQUJNY)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· ARC was working fine into the USB input, but no longer? iPhone 15 and 17 same issue. iPad mini does play music into the USB, but ARC requires the network.

Tell us about your home network

· Roon Titan, all works great at home. ARC works fine with Bluetooth, but no longer into USB.

2

Hey @Tim_Stella,

Thanks for writing in and for sharing your report! Sorry to hear about your playback issues with Arc.

What specifically are you attempting to play through via USB? When connected, are you able to play audio outside of Arc?

Please reproduce the issue and share the specific track name of the song attempted.

From there, we’'ll enable Arc diagnostics for your device to take a closer look.

Thank you! :folded_hands:

3

Hi @Tim_Stella,

We’ll still need a little more information to take action on this thread.

Are you connecting ARC to another device for playback via USB? What about CarPlay?

Please share a screenshot of the Signal Path in ARC or another page illustrating the specific issue you’re having. The more detail you’re able to provide here, the better equipped our team will be to assist. Thank you and we’ll watch closely for your response!

4

This thread is closing due to inactivity, but you can reactivate it anytime by submitting a new tech support request hereand referencing the original topic thread. Thank you!