User needs to download software but is prompted for new trial (ref#UDC1A5)

Support
1

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

I need to download the software again and I can only subscribe for a new trial.

Describe your network setup

not important just the link to download the software

2

Hello @Martijn_van_Oorschot,

Thank you for reaching out to Roon Support.

You can download any Roon software directly from the following link:

I can also see that your account already has an active yearly subscription. Could you please clarify what you mean by “subscribe for a new trial”?
Are you looking to create a second Roon account, or is there another situation you’re trying to resolve?

Once we understand this, we’ll be able to guide you properly

3

Good day @Martijn_van_Oorschot !

Here you can download the desktop versions of Roon:

Here is the link for App Store (Apple devices) versions:

Here is android version:

If that does not answer your questions, can you please clarify what exactly are you trying to achieve and what do you think preventing you from doing that ?

Thanks!

Regards.