TP-Link Deco XE75 AXE5400 Whole Home Mesh Wi-Fi 6E System, Tri-Band Wi-Fi
Connected Audio Devices
MBP via USB to Chord Qutest connected to Quad Artera Pre and Stereo with Harbeth HL5 speakers.
Number of Tracks in Library
500 tracks (I’ve only just started)
Description of Issue
The sound is very thin and the volume very low, whereas connecting an iPad with Qobuz to the same port on the Qutest produces a much better sound (and a much better volume).
Basically this setup was the reason for getting Roon, and unless it is fixable I’ll just stop using it - I have looked at similar problems on the community and have not seen a satisfactory answer
Which output voltage are you using on the Qutest? The Qutest can output 1,2 or 3 Volts. Most preamps can take 2V on the RCA inputs. If your only putting out 1V it might sound weak.
Hi David
But it’s working properly with everything else, and I don’t want to have to keep switching the Qutest output every time I change source. It sounds pretty poor even if you do turn up the volume anyway.
Have a read of this help page … once digested you should be able to navigate to Roon’s Signal path.
Do this whilst a track is playing and take a screenshot of it.
You can then upload the image (use the image upload icon) into your next post on this site.
Thank you for your post and for your patience as we worked through the queue to reach your inquiry.
Are you able to share the following the technical support team, so that we can investigate more closely?
A screenshot of the Audio Midi Setup tool on your MBP when you have the Qutest connected via USB. This is available in Applications → Utilities → Audio Midi Setup.
The signal path mentioned above when you’re playing to the Qutest Zone in Roon. This will be available by clicking on the dot next to the playbar.
Lastly, we’ll want to pull diagnostics from your RAATServer install, which will be logging interactions with Apple USB and the CoreAudio engine. If you consent to that, we can pull them automatically when your device is online. They’re limited to basic system logging for your Roon audio chain.
