Very slow to load tidal artwork / Roon Windows App turns white and unresponsive

Hello @David_Brown,

I do apologize that the thread was automatically closed, I have moved your new post back in the old thread and have re-opened it.

As to comment further on this issue, unfortunately this is a known bug in some GPU drivers that can affect programs like Roon that use OpenGL. You can find some more details in this post explaining the problem (Roon Becomes Unresponsive - Ghosted Out Completely). While we continue to hope Intel will resolved this on their end, for now my recommendation would be to confirm Windows has not updated your driver, and see if there are any additional drivers available for your GPU. In general, most users who’ve been faced with this problem have been able to resolve it with some trial and error.

Have a read over Mike’s post above, and let us know how it’s going. If we can help we will, but unfortunately there’s very little we can do directly to address driver issues like this.

Thanks,
Noris