Vision Pro sends Roon output to incorrect device (ref#IBPKUI)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon on Vision Pro sends output to wrong device

Tell us about your home network

· Comcast XB8, Firewalla Gold Pro firewall, Firewalla AP7 mesh

2

Hello @David_Moor

Thank you for reaching Roon support.

Can you try clearing your endpoint cache? You can do so using the following steps:

  • Create a fresh backup
  • Stop Roon (or RoonServer)
  • Find and open your Roon or RoonServer folder
  • Navigate to /Roon/Database/Registry/Core/
  • Delete all the endpoint_ files in this directory.
  • Restart Roon
  • Please let us know if this helps

Note: Deleting these files will

  • Delete your audio device information

If this doesn’t help, please restore the backup you made before trying these steps.

3

Vadim -

I can’t complete the backup in step 1. I go into backup, browse for the folder, select it in the finder, save it, go to add a scheduled backup hit save and get an “Invalid path specified” error.

4

Today the backup worked after failing to work for months. Go figure.

But now stuck on #2. How do I stop the server? Quit Roon on my Mac but the RoonAppliance and RoonServer processes are still running.

5

Hello @David_Moor

Good to hear the backup went through.

On stopping the server: quitting the Roon window only closes the interface. On a Mac the server keeps running behind it, which is why you still see RoonAppliance and RoonServer.

Look for the small Roon icon in your menu bar, at the top right of the screen near the clock. Click it and choose Quit. That stops the server properly.

If any processes are still there afterwards, open Activity Monitor, type Roon into the search box, and quit RoonAppliance, RoonServer and RAATServer individually.

One correction to the path we gave you, because it matters and it would have sent you to the wrong place. On a Mac you will have two folders with similar names. The endpoint files live in the server one:

~/Library/RoonServer/Database/Registry/Core/

Not ~/Library/Roon/, which is the interface rather than the server. Delete the files beginning with endpoint_ in that folder, then start Roon again.

Please let us know what happens with the Vision Pro after that.

6

Vadim -

That did it. Added an iPad endpoint for the Vision Pro (which uses the iPad app) and now it works!

Thanks for your help!

Dave