Volume control not affecting music playback (ref#24PP64)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Volume does not work. Music is playing at the same level. I can hear music and turn the volume up and down but it does not change the level music is playing.

Tell us about your home network

· playing from pc over stereo hub

Hello @per_lakso ,

What is the exact stereo hub that is being used with Roon that is not responding to the volume controls? As an interim solution, you can try to set the device to use DSP Volume in Device Setup, which should override the device volume controls.

Hello @per_lakso,

Just checking in on this. Have you had a chance to confirm the exact stereo hub that is ignoring the volume controls, and to try setting that device to DSP Volume in Device Setup as a temporary workaround? If you have an update on either of those, let us know and we can take the next step, thanks.

Hello @per_lakso ,

We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a reopen support request via the technical support help form link and specify that the issue be reopened. Thank you.