Wadia 321 Audio Control & Output

Steve_Nudelman · September 25, 2017, 5:11pm

I setup a ROCK server over the weekend and the plan was to connect it via USB to a Wadia 321. Roon detected the DAC and it was configured as a source; however, it didn’t output any audio or start the audio progress bar.

Please advise on how to troubleshoot and resolve this issue.

Thanks

Carl · September 25, 2017, 5:40pm

Hi, have you tried power cycling the DAC?

Steve_Nudelman · September 25, 2017, 5:41pm

Yes, power cycled the DAC and ROCK multiple times.

Carl · September 25, 2017, 6:00pm

Let’s tag @support for advice.

eric · September 25, 2017, 10:39pm

Hi @Steve_Nudelman ----- Thank you for the report and sharing your feedback with us. Both are appreciated!

Moving forward, may I very kindly ask you to please provide me with the following:

Screenshots of the “playback” setting you are using for the Wadia 321 in Roon.
During your troubleshooting of this behavior have you…
- Tested with another USB DAC with ROCK to confirm that it functions as expected?
- If you are able to run another computer as a Roon remote, have you tested with the Wadia 321 mounted to that device?

-Eric

Steve_Nudelman · September 26, 2017, 3:43pm

Hi @Eric,

Thank you for the response and feedback on how to report issues. To answer your questions:

Tested with another USB DAC with ROCK to confirm that it functions as expected.

I tried to test using an Audio Research DAC8 but the ROCK didn’t recognize the DAC so it wasn’t a good test. I will test with a PSAudio DirectStream that I know works.
If you are able to run another computer as a Roon remote, have you tested with the Wadia 321 mounted to that device?

I did not test so I will try this and report back.

Steve_Nudelman · September 30, 2017, 7:17pm

Hi @Eric,

I was able to perform additional test cases for you using different DACs and combinations. USB cable was Nordost Heimdall 2.

Known good - PS Audio DS

USB connected to ROCK; played as expected
USB to MacBook Pro as remote; played as expected
Via Network Bridge; played as expected

Wadia 321

USB connected to ROCK; recognized device but no audio output (noted progress bar doesn’t move)
USB to MacBook Pro as remote; played as expected

Some screen prints

![32 PM|690x431] (upload://9LbUvGoDZ05cO4dXOxafZhwtdqN.jpg)

eric · October 2, 2017, 10:03pm

Hi @Steve_Nudelman ---- Thank you for the follow up and sharing the results of your testing, the insight is VERY appreciated

Moving forward, I can also confirm that I have received your PM containing your RAATServer logs, thank you for those as well. I am going to be getting all of your “materials” into a ticket and passing it over to our tech team for evaluation. I want them to have a look at the provided logs to see if we can determine what is causing this behavior with the Wadia 321.

Once my report has been updated and passed back, I will be sure to share the the team’s thoughts/findings with you ASAP. Your patience is appreciated!

-Eric