· None of the above quite fits
· None of these quite match
· Says waiting for your Roon server can I please speak with someone
· Eero Max 7
Hello @bajabronco,
Welcome to the community. It sounds like Roon Remote can’t find the Roon Server it expects on your network.
Can you please confirm your Roon Server is still online? According to our system diagnostics, it looks like you had a Nucleus registered to your account, but it hasn’t been active in over 3 weeks. Is the Nucleus button still glowing? Do you see it on the network?
If you see a “Select a different Roon Server” button, please try to press it, and see if the Nucleus shows up again after that action. Let us know if you have any questions!
Hello @bajabronco,
Just checking in on this, have you had a chance to confirm whether your Nucleus is still online and visible on the network? If you are seeing the “Select a different Roon Server” button, please try that again and see whether the Nucleus shows back up afterward. If it is still inactive, let us know whether the Nucleus button is glowing and what you see in Roon Remote, and we can take it from there.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.