Post above startled me - it looks mean and simplistic, but on thinking it better there is a good question/discussion item here.
As a new Roon user, you learn about this forum. You go in and it looks like a community. As a fairly technical person, the need for support is not that big on the purely, purely, “I have an issue, I need technical support” sense. Sure, I have some questions; there are things that bother me about Roon and I ask for workarounds or sometimes my OCD makes me ask the silliest of questions about the smallest sometimes obvious things - do apologize for that - but in general I am most interested about the community.
So, superficially, you see the the myriad of topics and go in thinking “community”, like Audiophile Style, ASR and many others… and yes, you assume you are free to state your opinion, defend and even campaign for what you think is right (specially in this subject) etc. But looking into the discussions you see there is a battle for what the forum should be
1.- Should it be just a support forum? - There seems to be some advocacy for that. Take the example of the JRiver Forum - it seems to be just a support forum. Every entry is a question or a issue from a user. Or info from JRiver. That’s it - not sure if there is an unspoken agreement arrived at early on OR if is the work of policy/moderators/admins. BUT, well, I was never there. Like I said, I know my s**t - so almost no need, unless something went wrong with JRiver itself.
So I never felt like I belonged to a JRiver community.
2.- Advocacy - Simply, a community that promotes Roon. Not incompatible with No. 1 so they could coexist. Nothing but, in the word of many an influencer, positivity and helping each other. Ideal, in some sense, but well, as you noticed, we do have opinions. Me, personally I would also stay away.
3.- A true community - with freedom to discuss anything and very light touch on the moderators. Again, not incompatible with the support goal.
At first, it looks like 3, but is obvious to me that there is deep down fight for what it should be. Specially in the light of the polarization of the audiophile community. I do get the feel that there is majority that not only feels No. 2 ( advocacy plus support) is what it should be. It also seems to be that that majority also seems to be in the subjective camp. And well, advocates of No. 3 ( free community plus support) seem to be in the objective side. Hence the fireworks. Generalizing for discussion purposes.
The guidelines make me think that admins/Roon want the forum to look like a free community, but wish it would stay closer to an advocacy site. Hence, some of the language, which could be and is misinterpreted. On both sides.
My suggestion is to define clearly what you want and retool for that - the reward should be a happier bunch. Sure I might leave, or least don’t comeback unless I have an issue, which again, is almost never, since I know my stuff.
I am sure no v around would a be plus for many!