Why can't I get support from Roon?

[pstrisik (Pete)]

I would love to get support in fifteen days! I would be happy with 30!! How about a year?

Unstable use of the pages within the Now Playing screen [Ticket In]

This is an edited repost of my support request from February 2021 (not a typo): As of 1.8.913 (911 on Android) nothing has changed. At support’s request, I uploaded a video of the problem, then heard nothing (a link to a new video is below). I’ve tagged moderators in other threads just asking if this is even recognized and have heard nothing. There have been other Android users with the same problem. I’m really feeling ignored and end up apologetic to my guests when I show Roon off to them…